Refund policy

Refund & Return Policy

We want you to be happy with your EnduranceID purchase. If there is a problem with your order, please contact us and we will do our best to resolve it.

Returns

If you are eligible to return an item, please contact us within 14 days of receiving your order.

To be eligible for a return, the item should be unused, unworn, and in its original condition.

Please contact us before sending any product back. We will provide you with return instructions and, where applicable, the correct return address.

Do not return products directly to the address shown on the shipping package unless we specifically instruct you to do so.

Unless the item is defective, damaged, incorrect, or otherwise required by applicable consumer law, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible with your order number and photographs showing the issue.

If the issue is confirmed, we will arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.

Exchanges

If you would like a different size or product, please contact us first.

Where an exchange is not available, you may need to return the eligible item and place a new order.

Personalized or Custom-Made Products

Products that are made specifically according to a customer's individual specifications or are clearly personalized may not be eligible for change-of-mind returns where permitted by applicable law.

This does not affect your rights if an item is damaged, defective, incorrect, or otherwise not in conformity with your order.

Refunds

Once an eligible return has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Where required by applicable consumer law, refunds will be processed within the legally required time period.

European Union Customers

If you are a consumer located in the European Union, you may have the right to withdraw from an online purchase within 14 days after receiving the goods, subject to applicable exceptions.

Certain products made according to your specifications or clearly personalized may be excluded from this right.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.